Fractional Chief of Staff & Operations Leadership for Growing Businesses

Calm execution. Clear ownership. Scalable systems.

I help founder-led and mission-driven businesses move from operational strain to steady momentum.

At SWH Fractionals, I step in as a Fractional Chief of Staff and Director of Operations for organizations that are growing faster than their systems. When decisions bottleneck at the top, projects stall midstream, and leaders feel stuck refereeing instead of leading, I bring structure without stripping away heart.

Who I Work With

I’m a fit for founders and executive leaders who:
~ Lead teams of roughly 15–75 employees
~ Are growing, hiring, adding locations, or expanding offerings
~ Feel operational drag despite having capable people
~ Spend too much time translating vision into action themselves
~ Want scale that does not rely on constant heroics

Many of my clients care deeply about their people, their communities, and the impact their business creates. They don’t want to become rigid or corporate just to grow. They want clarity, accountability, and momentum that still feels human.

What I Do (And Why It Works)

I step in as a fractional Chief of Staff / Operations leader to stabilize execution, align teams, and build the operating systems that keep the business moving even when the founder steps back.

This work lives in the messy middle, where strategy meets reality.

I help you:
~ Translate priorities into executable plans
~ Build a reliable operating cadence
~ Clarify ownership, roles, and decision rights
~ Move projects from “in progress” to “done”
~ Reduce rework, confusion, and recurring fires

I don’t just fix processes. I restore trust. I create follow-through. I help leaders breathe again inside their work.

Across my career, this approach has led to:
~ Faster decisions and fewer stalled initiatives
~ Significant reductions in manual workload
~ Increased stakeholder trust and alignment
~ Operations that continue running without constant escalation

The real win is not just efficiency. It’s a calmer business that can scale without losing its soul.

Why Heart Matters Here
People matter more than process. And impact matters more than applause.

That belief shapes how I lead, how I advise, and how I build systems. It’s also why I was nominated for the American Heart Association’s Woman of Impact campaign. Advocacy and action around heart health are personal to me, not performative.

Leadership is stewardship. It’s about building something that outlasts you and leaves people better than you found
them.

A Note on the Creative Work

Alongside my operations work, I’m also a published author of more than twenty emotionally grounded romance novels focused on healing, resilience, and second chances. Storytelling has sharpened how I listen, how I communicate, and how I lead through change.

Those skills show up daily in my client work. Clear narrative. Human-centered decisions. Systems that make sense to real people.

Across leadership, operations, advocacy, and storytelling, there is one through-line:

I build with heart.

If your business needs clearer execution, steadier growth, and an operations partner who can hold complexity without adding chaos, let’s talk.

Scaling with heart. Stop firefighting. Start leading with structure.